Work Smarter & Support Your Staff
VetLink streamlines point-of-service tasks with integrated insurance capture, beneficiary travel reimbursement (BTSSS) processing, and queue management — all through a high-traffic-ready kiosk experience.
Reduce paperwork, ease staffing pressure, and help Veterans check in faster – so your team can focus on the care that matters.
More Than Just a Check-In
The Power of Point-of-Service Convenience
Fast BTSSS Reimbursement
Submit BTSSS claims directly at VetLink kiosks. Same-day approvals.
Seamless Insurance Capture
Quickly scan and capture insurance information without staff assistance.
Queuing for Lab & Pharmacy
Provide up-to-the-minute awareness via monitors. Certified for real-time Veteran PHI data exchange.
Wayfinding
Clear directions are sent to the patient’s mobile device, helping them navigate easily.
Remote Appointment Assistance
Remote registrars are on hand from anywhere to assist with registration process and questions.
Patient Flow Management Tools
Real-time visibility. Intuitive dashboards and automated alerts for your staff.
VetLink Case Study: Streamlining Veteran Check-In
VetLink, a centralized check-in system and self-service kiosks solution, transformed how Veterans access care in VISN 4.
VetLink automated over 80% of their registrations, improved record accuracy, and reduced administrative workload—helping the VISN operate more efficiently while improving the Veteran experience.
With 95% Veteran satisfaction and $483K in annual cost avoidance,VISN 4 has expanded its kiosk check-in program to its remaining medical centers.
NEW! 7.6 Kiosk Hardware Options
Need Custom Hardware? Let’s Build It for You.
Proven Performance: Expansive Implementation and Enterprise Scale
b Inc. partnered with the VA in 2009 to launch VetLink, the largest patient self-service check-in initiative in VA history. VetLink has helped VA health systems nationwide reduce costs, save time, and transform the way Veterans check in and access services.
Built for what’s next, VetLink is the only queuing and registration system certified for real-time Veteran PHI exchange (ATO)—connecting BTSSS and PCI Veteran services directly to point-of-service applications across VISNs and VAMCs.
Join the growing network shaping the future of Veteran healthcare with VetLink.
Healthcare System Integrations That Matter
Product List & Rates
We are an authorized IT Schedule 70 vendor with $300M+ successful contracts.
CIO - SP4
Available to you through our partnerships. Contact us today!
Our Partners and Integrators
We work with Veterans Affairs, the Digital VA, Cisco, MTS, FEC. Softchoice, and VetLink.
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