Improving
Veteran Care
with Self-Service Solutions
Proven 17 years in the VA ecosystem
No one understands expansive implementation and enterprise scale like we do.
In 2009, VA partnered with us to launch the largest patient self-service initiative ever – VetLink.
The Results
6K+ Kiosks Deployed
Across 21 VISNs
110% ROI Realized
Within in 2 Years
400M+ Check-ins
Handled Annually
253K PII Updates
Managed Monthly
$60M in Reimbursements
Processed Annually
8 Minutes per Claim
Saved on Average
We helped simplify operations, help cover staffing gaps, reduce costs, and positively impact veterans across VISNs and VAMCs nationwide.
Partners
Systems Integrations
A Trusted GSA Partner
b Inc. is a proven IT Schedule 70 partner with $300M+ in successful federal contracts.
Explore 50+ vetted products and competitive rates to power your next project>>
Unmatched Expertise in Large-Scale Deployment
- 6,000 kiosks across 154 VA medical centers
- 860 locations nationwide, supporting over 9 million patients
- 4M+ Monthly Patient Interactions
- 73K Staff Users
VetLink: Certified Queuing and Check-in System
VetLink is the only queuing and check-in system certified for real-time Veteran Protected Health Information (PHI) data exchange (ATO). It also connects BTSSS and PCI Veteran services directly to point-of-service applications.
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Unmatched Expertise in Large-Scale Deployment
Point of Service:
100% Automated Beneficiary Travel Reimbursement Request for Veterans
Simplify reimbursement, eliminate paperwork, and accelerate payments.
- Convenient On-Site Kiosks
- ZAuto Verify & Submit
- PSame Day Verification
- No Staff Intervention Required
- Integration with BTSSS
Hassle-Free Travel Reimbursement
Millions of Reasons to Use PoS Kiosk Bene Travel Claims Submission
Millions of Travel Claims Submitted
Millions of $$$ Processed for Veterans
Millions of Staff Hours Saved
Point of Service:
VetLink Automated Check-in, Queueing & PACT Flow
Simplify arrivals, eliminate paperwork, and accelerate service delivery for your Veterans.
VistA & Cerner Integrated Check-In
Walk-In & Appointment Queueing
Patient Aligned Care Team (PACT) Flow Support
Point of Service:
Proven Value & Return On Investment at Scale
Introducing
Staff Shortages? Uneven Work Loads?
Registrar Assist Remote
An automated workflow, enables registration staff to connect veterans to the right support quickly, helping you deliver a smoother, more efficient experience for everyone.
– Staff can step in and work from anywhere, from any device.
– Provide seamless on-demand coverage for your high-volume overflow.
– Assign trained registrars to intake areas in need at a moment’s notice.
Take your staffing efficiency to the next level!
Robot Registration Anywhere
Extend your registrar coverage
with telepresence robots.
Via the robot, staff from any location can:
• assess the patient •
• screen-share intake workflows •
• assist in real-time for smooth clearance •
• answer any billing inquiries •
and much more!
Systems Integrations
The only queuing and check-in system certified for real time Veteran PHI data exchange (ATO), VetLink also connects BTSSS and PCI veteran services to point of service applications.
25 Years of Government Past Performance
National BPA Deployment of VetLink Kiosks
b Inc. plays a significant role in modernizing patient interactions within the VA through our VetLink Application.
Over 6,300 kiosks have been installed across VAMCs and CBOCs nationwide.
VISN 22 Sustainment Services 2024
We were awarded the sustainment contract for VISN 22.
We will focus on sustainment services, ensuring the ongoing support and maintenance of VA systems.
National BPA O&M of VetLink Kiosks
b Inc. successfully executed an O&M contract supporting the nationwide deployment of 6,300+ VetLink kiosks, ensuring software sustainment, hardware maintenance, and seamless VistA integration across VA facilities.
2025 VetLink Kiosks for VISN 7
b Inc. was awarded a contract under GSA to supply VetLink kiosks throughout VISN 7.
The contract aims to improve patient check-in processes and data management within VA facilities.
Partners
b In The Know!
Sign Up For Our Insightful Newsletter TODAY!
b-social